Last Updated: [Insert Date]

Welcome to Quill Brand® (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website quillbrand.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for business professionals and office administrators seeking quality office supplies. You must be at least 18 years old to make purchases.

1.2 Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Quill Brand® and protected by intellectual property laws. Unauthorized use is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We offer professional office supplies including but not limited to:

  • Paper products (2-Ply Facial Tissue, Custom-Cut Sheet Papers)
  • Office furniture (Accent & Waiting Room Chairs, Banquet Chairs)
  • Organization supplies (Accordion Folders, Binders)
  • Writing instruments (Ballpoint Pens, All Notepads)
  • Office equipment (Bulletin Boards & Signs, Calculator Rolls)

We strive for accurate product descriptions but cannot guarantee all details are error-free.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays) from our warehouse in Bellflower, CA.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide current, complete payment information and authorize us to charge all amounts to your selected payment method.

3.3 Pricing

All prices are in US Dollars. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered, we will notify you before processing your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary. Some remote areas in Asia and other regions may not be serviceable.

4.2 International Orders

International customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in new, unused condition with original packaging. Exceptions include:

  • 2-Ply Facial Tissue and 2-Ply Toilet Paper (unless damaged/defective due to hygiene regulations)
  • Items without original packaging

5.2 Return Process

  1. Contact our support at [email protected] with your order details
  2. Receive Return Authorization and instructions
  3. Ship items to: Quill Brand® Returns, 1679 Sumner Street, Bellflower, CA 90706 USA

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate, current contact and payment information and promptly update any changes.

6.2 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Make fraudulent purchases
  • Resell our products in violation of applicable laws

7. Limitation of Liability

Quill Brand® shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use constitutes acceptance of the modified terms.

10. Governing Law

These Terms shall be governed by the laws of California, USA, without regard to conflict of law principles.

11. Contact Information

For questions about these Terms or our products, please contact:

Quill Brand®
1679 Sumner Street
Bellflower, CA 90706 USA
Email: [email protected]

Thank you for choosing Quill Brand® for your professional office solutions.