At Quill Brand®, we understand that efficient shipping and hassle-free returns are essential for your business operations. Our policies are designed with your professional needs in mind, offering transparency and reliability for all your office supply purchases.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) from our warehouse in Bellflower, CA.

Shipping Methods & Delivery Times

We offer two shipping options to meet your business requirements:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Tracking information provided
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may not be serviceable.

Returns & Exchanges Policy

We stand behind our professional office supplies with a commitment to quality. If you’re not completely satisfied, we offer a straightforward returns process.

Eligibility Requirements

  • Items must be in new, unused condition with original packaging
  • Returns must be initiated within 15 days of receiving your order
  • A valid proof of purchase is required

Important Hygiene Notice: Due to health and safety regulations, 2-Ply Facial Tissue and 2-Ply Toilet Paper cannot be returned or exchanged unless received damaged or defective.

How to Initiate a Return or Exchange

Step 1: Contact Our Support Team

Email our customer service at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product Name and Quantity
  • Reason for Return/Exchange
  • Your preferred resolution (refund or exchange details)
  • Your full name and contact information

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you:

  • Return Authorization Number
  • Shipping instructions
  • Prepaid return label (for defective items only)

Step 3: Ship Your Return

Package the item securely with original packaging and include:

  • Copy of your invoice
  • Return Authorization Number clearly visible

Ship to:
Quill Brand® Returns
1679 Sumner Street
Bellflower, CA 90706 USA

Refund Processing

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after receipt
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

  • Equal Value Exchanges: We’ll ship your replacement once the return is received with no additional shipping charges
  • Higher Value Exchanges: You’ll be invoiced for the price difference, and the new item ships after payment confirmation

Damaged or Defective Items

If you receive damaged or defective merchandise:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for free return shipping and immediate replacement

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges

Need Assistance?

Our professional support team is available to assist with any questions about our shipping or returns process. Contact us at [email protected] for personalized assistance with your office supply needs.

Thank you for choosing Quill Brand® for your professional office solutions.