At Quill Brand®, we stand behind our professional office supplies with the same commitment to quality that our business customers expect. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Items must be in new, unused condition with original packaging
  • Returns must be initiated within 15 days of receiving your order
  • A valid proof of purchase is required

Please note: Due to hygiene reasons, 2-Ply Facial Tissue and 2-Ply Toilet Paper cannot be returned or exchanged unless received damaged or defective.

How to Initiate a Return or Exchange

Step 1: Contact Our Support Team

Email our customer service at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Quill Brand® Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]

Quantity: [Quantity]

Reason for Return/Exchange: [Please specify]

Preferred Resolution: [Refund/Exchange for (specific product)]

Thank you,

[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you:

  • Return Authorization Number
  • Shipping instructions
  • Prepaid return label (for defective items)

Step 3: Ship Your Return

Package the item securely with the original packaging and include:

  • Copy of your invoice
  • Return Authorization Number clearly visible

Ship to:
Quill Brand® Returns
1679 Sumner Street
Bellflower, CA 90706 USA

Refund Processing

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after receipt
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges of equal value:

  • We’ll ship your replacement item once the return is received
  • No additional shipping charges for standard exchanges

For exchanges of higher value:

  • You’ll be invoiced for the price difference
  • New item ships after payment confirmation

Damaged or Defective Items

If you receive damaged or defective merchandise:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for free return shipping and immediate replacement

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Our professional support team is available to assist with any questions about our returns process. Contact us at [email protected] for personalized assistance with your office supply needs.