Privacy Policy

Last Updated: [Insert Date]

At Quill Brand®, we are committed to protecting your privacy with the same reliability and professionalism that defines our office supplies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quillbrand.com or make purchases from us.

1. Information We Collect

We collect information to provide better services to all our professional customers:

Personal Information

• Contact Details: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details (processed securely through our payment gateway), PayPal account information
• Business Information: Company name, tax identification numbers (for applicable orders)

Non-Personal Information

• Transaction Data: Purchase history, product preferences, order values
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns

2. How We Use Your Information

Your information helps us maintain the efficiency and security you expect from Quill Brand®:

• Process orders and deliver office supplies from paper products to commercial furniture
• Provide customer support for procurement specialists and business buyers
• Improve our website functionality and product offerings
• Prevent fraudulent transactions and enhance payment security
• Send order confirmations, shipping notifications, and invoices
• Communicate about promotions or new products (with your consent)
• Comply with legal obligations and business requirements

3. Data Sharing and Disclosure

We handle your data with the same discretion we apply to confidential business documents:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, PayPal), shipping, IT services, and marketing
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding select Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your information with the same reliability as our commercial-grade products:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits and monitoring
• Access controls and staff training

While we implement these robust measures, no electronic transmission or storage is 100% secure. We encourage you to protect your account credentials.

6. Your Rights and Choices

You have control over your personal information:

• Access & Correction: Review and update your account information
• Data Portability: Request a copy of your data
• Deletion: Request deletion of personal data, subject to legal requirements
• Marketing Preferences: Opt-out of promotional communications
• Cookies: Manage cookie preferences through your browser settings

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for site functionality and secure checkout
• Performance Cookies: Help us improve website performance
• Analytics Cookies: Understand how business customers use our site
• Marketing Cookies: Show relevant product recommendations (with consent)

You can manage cookies through your browser settings, though this may affect website functionality.

8. Children’s Privacy

Our products and services are intended for business purchasers. We do not knowingly collect information from children under 16.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us