Welcome to Quill Brand®’s FAQ section. We’ve compiled answers to the most common questions about our office supplies, shipping policies, and customer service. As your trusted partner for business essentials, we’re committed to providing clear information to support your purchasing decisions.
About Our Products
What types of products does Quill Brand® specialize in?
We specialize in durable, professional-grade office supplies including:
- Paper products (2-ply tissues, custom-cut laser paper, notepads)
- Filing & organization (binders, accordion folders, clipboards)
- Office furniture (ergonomic chairs, banquet seating)
- Writing instruments & desk accessories
- Cleaning & breakroom supplies
Are your products suitable for high-volume office environments?
Absolutely! Many of our products like 20-lb. laser paper, bulk notepads, and commercial-grade chairs are specifically designed for heavy daily use in corporate offices, schools, and other high-traffic environments.
Ordering & Account Information
How do I create an account?
You can register during checkout or through our account creation page. Having an account allows you to:
- Track orders easily
- Save shipping preferences
- Access order history
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after processing)
- Free Shipping: Via EMS for orders over $50 (15-25 business days after processing)
Do you ship internationally?
Yes! Our global shipping network serves most international destinations, excluding select regions in Asia and some remote areas. During checkout, you’ll see if we deliver to your location.
How are large items like chairs shipped?
Bulkier items receive secure crating and special handling to ensure they arrive in perfect condition. For large quantity orders, contact us at [email protected] for customized shipping solutions.
Returns & Exchanges
What is your return policy?
We offer a 15-day satisfaction guarantee from the delivery date. Items must be unused and in original packaging. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping method.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The timing depends on your financial institution.
Business & Bulk Orders
Do you offer discounts for bulk orders?
Yes! We provide volume pricing for businesses, schools, and institutions ordering in quantity. Email [email protected] with your requirements for a customized quote.
Can you accommodate special requests for corporate accounts?
Certainly. Our team can arrange regular automated shipments, customized packaging, and other special services for recurring business needs. Contact us to discuss your requirements.
Still Have Questions?
Our customer service team is ready to assist you Monday-Friday, 9AM-5PM EST.
Email: [email protected]
Phone: [Your Phone Number]
Address: 1679 Sumner Street, Bellflower, US 90706